Software Customer Support/Trainer

About the Position

You’ll be responsible for providing tremendous customer service and support via phone and email for all of our software applications. You’ll help troubleshoot issues, answer customer calls/emails, create and edit help documentation.  As a trainer, you will run sessions online and in person breaking down the steps and giving our clients the confidence to you use our software effectively. This job is a mix of work from home and office days.

Qualifications

• Deep technical knowledge of computer programming is not necessary; however, you need to be comfortable and able to quickly learn new software and adaptable to ever changing applications.
• You should be detail-oriented, with an analytical mind to dig in, identify, and solve issues. This means being a fantastic problem-solver with the ability to process and resolve issues quickly. 
• We get busy and juggle a lot at one time!  Being able to multi-task and staying organized is a must for this job.  
• You work well as part of a team but also can work independently and manage your tasks to meet deadlines.     
• We’re looking for someone who loves helping people, so you should enjoy making complicated situations simple and painless. You will have great compassion and empathy and a drive to constantly help others.
• You should be an amazing communicator when writing emails and help guides, and guiding people on the phone, on zoom, or in training sessions.  

About the Company

Dadavan Systems
2464 Rocky Lake Drive
Waverley, Nova Scotia B2R 1R7

Company Contact

Jenny Hill
jenny@dadavan.com
Preferred Contact: Email

Documents to be Forwarded

• Resume
• Cover letter