Bringing smiles is what we do at TTEC… for you and the customer. As a Customer Service Representative working remotely in Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This position is only open to residents of Canada.
What You’ll be Doing
Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.
You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
What You Bring to the Role
- 6 months or more of customer service experience
- Ability to read, write, and speak English. In this role you will be interacting with global customers and coworkers whose primary language is English.
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
What You Can Expect
- All positions are permanently remote and full-time
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
- An inclusive culture and community-minded organization where giving back is encouraged
TTEC 1000 Saint-Antoine St. W Suite 605 Montreal, Quebec H3C 3R7
GTAM TA TEAM JobOpportunities@ttec.com Preferred Contact: https://ttec.taleo.net/careersection/4/jobdetail.ftl?job=03STL&lang=en&src=UNV-10361
