Guest Service Agent

About the Position

Job Role and Responsibilities:

• Receive booking requests and interact with them during stay, including dealing with expectations, conflict and questions on Cape Breton.
• Process reservations
• Check-in guests and inform them of covid-19 guidelines, location of their lodging, Bistro and amenities...
• Check out guests
• Be part of team with marketing, housekeeping, maintenance and other departments to ensure excellent customer service
• Be conversant in digital work and computers, so can send/receive emails, check websites and social media, as well as being good communicator in person, on phone and digitally.
• These messages are conveyed via cabotshores.com, social media, the press, video, Destination Cape Breton and other tourism and cultural groups.

Qualifications

• Excellent communication skills and outgoing personality
• Participate in a fun and dynamic team environment
• Enjoy working as part of a team
• Ability to work under pressure, multi-task, prioritise tasks and take initiative
• Pay attention to detail and fully complete tasks
• Enjoy being in a rural area of Cape Breton
• Knowledge of local Cape Breton Island cultural events and outdoor activities
• Must meet eligibility of the Canada Summer Jobs Grant program

About the Company

Cabot Shores Wilderness Resort
30 Buchanan Drive
Englishtown, Nova Scotia b0c1h0

Company Contact

Paul Tilson Weinberg
cabotshores@gmail.com
Preferred Contact: Email, Phone

Documents to be Forwarded

• Resume
• Cover letter
• References