Requesting materials

Novanet Express 

• These are requests placed with NSCC or Novanet libraries. 
• Anyone registered at a NSCC or Novanet library can use this service. 
• There is no charge.
• Books arrive in 3-5 business days. Canada Post is currently experiencing high volumes so there may be delays.
  
• Most items have a 3-week loan period.  Staff and faculty may be eligible for term loans.
• Novanet Express items can be renewed up to 3 times.
• You can return these materials to any NSCC, Novanet, or Nova Scotia Public Library.
• Occasionally libraries recall materials before the due date. These items need to be returned immediately. 
• You will be notified by email if your request is cancelled. Contact your Campus Library staff who can help you find other suitable resources. 

Interlibrary Loan

• These are requests placed with Canadian libraries. 
• Registered NSCC students, faculty and staff can use this service. 
• There is no charge for this service.
• Delivery can take 1-4 weeks. Canada Post is currently experiencing high volumes so there may be delays.
• Most items have a 2-3 week loan period. Contact your Campus Library for renewals (they are not always possible).
• Items must be returned directly to your Campus Library.
• You will be notified by email if your request is cancelled. Contact your Campus Library staff who can help you find other suitable resources.

How do I request a book from an NSCC or Novanet Library?

1. Sign into the Novanet catalogue using your Library Account login information. 
2. Locate the book you want.
3. Scroll down to Get It.  
4. Select Place a Hold.
5. Confirm your Pickup Location and then click Send Request.
6. You can Place a Hold on a book that is checked out. 
7. You will be notified by email when it arrives at your Pickup Location and it will be held for 7 days.

I can’t find the book in the Novanet catalogue. 

1. Contact your Campus Library and staff will help you place an Interlibrary Loan request.
2. Or you can log in to the Document Delivery Request Form  using your Library Account login information:
   1. On the left side menu bar click Book.
   2. Enter as much information as possible and click Submit.  
      

I can’t find the article in the Novanet Catalogue.

1. Search for the article in one of our periodical databases:
   1. If the article is not full text, click the Find it @NSCC button.
   2. Click Request item via Document Delivery.
   3. Log in to the Document Delivery Request Form using your Library Account login information.
   4. Verify your information and click Submit.
2. Or contact your Campus Library and staff will help you place an Interlibrary Loan request.
3. Or you can log in to the Document Delivery Request Form using your Library Account login information:
   1. On the left side menu bar click Article.
   2. Enter as much information as possible and click Submit.
4. Copies of articles and chapters of books are usually delivered to your email account within 1-7 business days. You can open the document twice and it will be available for 14 days after delivery. 

The following materials are not usually available through Interlibrary Loan:

• Reference books
• Textbooks
• Current and high demand fiction and non-fiction 
• eBooks and streaming videos (not owned by NSCC libraries)
• Videos, audio cassettes, CDs, DVDs, and films 
• Entire/bound journals, or more than one article from the same issue
• Newspapers
• Rare/valuable materials
• Materials on reserve at other libraries
• Standards and code books
• Bound theses and dissertations 
• Requests that don’t meet Copyright Fair Dealing criteria 

Why can’t I log in to the document delivery form?

• Your library card might be expired. 
• You might have overdue books or unpaid fines.
• You might be using the wrong user login or password.