Implementation Specialist

About the Position

RESPONSIBILITIES:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with client to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns
• Implement a solution that will help address client concerns and needs
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Qualifications

QUALIFICATIONS REQUIRED:

• High school diploma or equivalent in education and experience

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who have the following:

• Bachelor’s degree or equivalent in education and experience
• Experience working in a client/customer service environment
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to work independently and provide solutions to the client
• Ability to influence client and guide the client to best solution to help resolve their client needs
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office

About the Company

ADP
3250 Bloor St W
Etobicoke, Ontario M8X 2X9

Company Contact

Krista Wedekamm
krista.wedekamm@adp.com
Preferred Contact: https://jobs.adp.com/job/17709490/implementation-specialist-may-2023-grads-only-etobicoke-ca/#

Documents to be Forwarded

• Resume