WHAT YOU’LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver.
You will work independently or as a team as a consultant servicing ADP’s products/technology. You will use your wide breadth of expertise to help ADP’s clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships
You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of ”Integrity is Everything.”
Educate and Provide Recommendations
You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products’ value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize.
You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
You can work overtime hours during peak seasons.A strong focus on client satisfaction. What’s more important is having the skills to do the job. Other acceptable experiences could include: Bachelor’s degree, Military experience where skills including teamwork, resilience, negotiation, trust-building, and a “never lose” mentality will help you build team and client relationships, identify solutions, and achieve success.
ADP 3250 Bloor St W Toronto, Ontario M8X 2X9
Krista Wedekamm krista.wedekamm@adp.com Preferred Contact: https://jobs.adp.com/job/17717414/client-service-representative-may-2023-grads-etobicoke-ca/#