Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. Position Summary Are you interested in supporting Canadians during these challenging times?
This is a truly unique opportunity to provide much needed support to fellow Canadians as we navigate through the continuing challenges and effects of the Covid-19 pandemic. You will use your counselling abilities to provide telephonic support, tools and resources to meet the needs of a very diverse adult clientele.
These positions are permanent full-time, 37.5 hours weekly, working from home. This is a 24/7 operation including weekends and statutory holidays so we’re looking for flexibility to work days, afternoons or nights. You’ll need to provide a quiet, confidential workspace and reliable connectivity; we’ll provide you with a laptop, telephone and headset. The telephone will require a physical connection to your router.
What you'll be doing
• Action in real time “warm transfer” referrals from our Triage Team
• Deliver solution-focused single session counselling aimed at providing rapid access to appropriate care and problem solving
• Make referrals to on-line support and psycho-educational tools, expert-assisted e-support, counselling, crisis response and referrals to acute care
• Enter client data into the electronic records system while responding to incoming telephone calls
• Identify crisis calls, conduct risk assessments and provide safety planning if necessary
What we're looking for
• Master’s or Bachelor's degree in Psychology, Sociology, Counselling or Social Work and current registration with a relevant college is required
• Ability to build therapeutic rapport quickly and easily
• Previous experience with telephonic and/or one on one counselling would be an asset
• Ability to listen and to remain calm and empathetic under stressful situations
• Proficiency with MS Word and Outlook is required, as well as the ability to learn and adapt to new systems quickly
• Excellent verbal and written communication skills, French skills would be an asset
Why work with us?
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference! As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
Homewood Health 150 Delhi Street Guelph, Ontario N1E6K9
Gina Sweet careers@homewoodhealth.com Preferred Contact: careers@homewoodhealth.com
