Job Duties Include:
• Lead Audit Operations on a daily basis
• Collaborate across departments to deliver exceptional service
• Maintain confidentiality of proprietary information and protect company assets
• Ensure the smooth and efficient operation of the Front Desk
• Register arriving guests / process guest departures
• Handle cash and credit card transactions
• Answer guest inquiries in a timely and accurate manner
• Create accurate reservations
• Handle guest requests and complaints according to brand standards
• Lead First Response in emergency situations; fire, power outage, flood, bomb threat
• Investigate and resolve out of balance accounts
• Completion of close day process accurately and on time including
• Balance front office and food & beverage daily postings
• Daily cash deposits
• Uphold Delta / Marriott brand standards
• Clear and concise communication with colleagues, and Managers
• Preparing and distributing daily reports for various departments
• Develop strong working relationship with Guest Services Manager and Hotel Controller
Looking for Full time or Part time availability.
Job Requirements:
• Minimum of 2 years front-line customer service experience
• Intermediate skills in Excel, Word and Opera (property management system)
• Tourism & Hospitality Diploma or Business Administration Diploma an asset
• Previous Guest Service/Night Audit experience an asset
• Outstanding guest service skills
• Excellent written and verbal communication skills
• Strong team player
• Ability to work with limited supervision
• Positive and professional demeanour
• Bilingual (French) an asset
Delta Hotel 240 Brownlow Avenue Dartmouth, Nova Scotia B3B1X6
Sarah Chaban humanresources@deltadartmouth.com Preferred Contact: Email, Phone