*Please note, this is a full time contract position, with an anticipated start date in October, and an anticipated end date in December or January**
Who are we?
Feed Nova Scotia is a charitable organization whose mission is to increase food security through food distribution, education, and collaboration. In terms of food distribution, we collect and distribute more than two million kilograms of food annually to 140 member agencies across the province, including food banks, meal programs, shelters, drop-in centres and other organizations. This equates to about $1 million worth of food each month. We also support our member agencies as they build capacity to serve their communities, we raise awareness of the realities of food insecurity in our province, and we advocate for social change to address food insecurity at its core.
Knowing change starts from within, we have committed to a continuous learning journey to centre diversity, equity, and inclusion in our work.
What is a Christmas Registry Assistant?
Each year, the Community Connections team at Feed Nova Scotia administers a central food and gift support registry from October to December, matching residents who have requested support with organizations generously providing that support. This registry is limited to residents within the Halifax Regional Municipality.
The Christmas Registry Assistant is key to ensuring that requests for support are processed effectively and that those who request support receive kind, clear and timely communication about their request for support. Christmas Registry Assistants will process and enter data from support requests using two different databases, Link2Feed and AirTable. They will also communicate with those who have requested support regarding their request.
Christmas Registry Assistants will occasionally be involved in various aspects of the registry, however, working as a team does allow some flexibility in division of labour within each role. If you see yourself with the skills and attributes to perform some, but not all of the below tasks, we’d encourage you to apply for this opportunity. We can still build a strong, balanced team even if everyone doesn’t have strong skills or experience in every area.
What does a Christmas Registry Assistant do?
• Accurately and efficiently enter information from support requests into Link2Feed database (e.g. personal client information, Christmas assistance required by each household)
• Handle both inbound and outbound calls with empathy, respect and make every effort to provide clear and accurate information
• Communicate with recipients about their support using both inbound and outbound texts and emails
• Follow all processes and practices consistently
• Assist with assigning food and gift support to households
• Assist in quality control of data, to ensure accurate entry and reporting
• Use reporting functions of the Link2Feed database to generate and record results
• Other tasks may involve troubleshooting, probing and/or problem-solving challenges that arise throughout the process
• Recognize and respect the importance of privacy and confidentiality for those who have registered for support; exercise sound judgement in protecting clients’ right to privacy
What are we looking for?
Feed Nova Scotia 67 Wright Ave Dartmouth, Nova Scotia B3B 1H2
Ashlan Potts recruitment@feednovascotia.ca Preferred Contact: Email
