NSCC Technology Service Desk

Technical Support Requests

NSCC now has a single point of entry for all technical support requests. Regardless of where you are in NSCC or who the request is for, all technical support requests can now be made through the Technology Service Desk.

The NSCC Technology Service Desk is available to NSCC staff and students who have an NSCC email account and have access to the web at home or at an NSCC location. The NSCC Technology Service Desk can be used for any of the following requests:

  • Passwords
  • Email
  • Computer problems
  • Printers/Printing
  • Video conferencing
  • Sharepoint
  • PeopleSoft
  • Network or Server issues
  • Computer Security

After-Hours Support

NSCC Information Technology Services operates business hours Monday through Friday, 8am to 4pm and is not staffed when the college is closed. An after-hours monitoring service is in place for essential systems.

What is covered after-hours?

The after-hours duty technician monitors for indications or reports of system issues including:

  • Email / Outlook Web Access
  • SharePoint / OurNSCC / NSCC Website
  • PeopleSoft / MyNSCC / Employee Self-Service
  • Campus Networks and College Systems

The intent is to ensure the overall working availability of college-wide essential systems during after-hours. Only urgent issues prioritized by IT Services will be immediately addressed. All other requests will be queued.

Technology Service Desk Contact Information

It is preferred that all requests for assistance be entered through this website, however, you may also use telephone using the following contact information:

Technology Service Desk
Toll Free: 1-866-898-4357
Halifax: 902-491-2785

NSCC staff can contact the PeopleSoft help desk by phone or email. Our phone system provides options to help you direct your call to the most appropriate help desk personnel.

PeopleSoft Service Desk
Toll Free: 1-866-898-4357
Halifax: 902-491-4357

NSCC Staff

Detailed IT Services information can be found on the staff Intranet, OurNSCC. If you have ideas for how to improve the team's service offerings or to simply offer feedback, please contact any of our team.

Password Reset

A password self-service option is available provided you enroll at https://ournscc.nscc.ca/pwreset.

Need help?

Find a Contact
For more information or general inquiries, please contact the Student Services Team at a campus near you!
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