The Roméo Dallaire Child Soldiers Initiative (Dallaire Initiative) was established in 2007 by retired Lieutenant-General, The Honourable Roméo Dallaire, former Force Commander of the United Nations Assistance Mission for Rwanda (UNAMIR). Our mission is to develop new strategies and tactics to progressively end the recruitment and use of child soldiers worldwide.
To achieve this important objective, the Dallaire Initiative conducts activities on four fronts:
The Information Technology Officer (ITO) will play a critical role in ensuring new staff are on-boarded successfully with regard to the technology, hardware and software we use in our daily operations, as well as in supporting existing staff with troubleshooting any issues that arise. The ITO will inform and advise the Executive Team on the purchase of new technologies, programs and/or software that will make the work of the Dallaire Initiative increasingly fluid and efficient. The ITO will take the lead on the information management needs of the organization and report to the Director of Program Development & Operations.
• Act as the main point of contact for the IT needs of headquarters, field and remote staff, as well as vendors and contractors in coordination with Dalhousie IT Services, managing and triaging the requests by nature and urgency
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults, for all staff
• Manage and protect Dallaire Initiative IT systems, secure data storage, conduct back-ups and lead the archiving of Dallaire Initiative electronic files
• Replace hardware and component parts, as required
• Manage the technical aspects of the Dallaire Initiative Database, including the timely uploading and cataloguing of data sets, in coordination with the Monitoring & Evaluation Specialist
• Collaborate with the Monitoring & Evaluation Specialist to train staff on use of the database
• Build and maintain a technology and equipment database and sign out/sign in system for all staff
• Update content on and maintain the Dallaire Initiative’s websites.
• Produce procedural documentation, how-to guides, and provide relevant reports, as requested
• Assess IT infrastructure (hardware/software) on a regular basis to ensure it continues to meet the needs of the organization
• Manage and oversee the purchase of new equipment and IT requirements, in consultation with the Director of Program Development & Operations and the Financial Controller.
Human Resources Support:
• Set up new users' accounts and profiles and handle password issues across all relevant software and programs used
• Onboard new staff with regard to software and systems being used by the organization, ensuring new staff are fully trained and supported
• Assist with the installation of new hardware and software and help train staff on their use
• Responsible for the IT requirements of staff departing the organization, including transfer of files (if appropriate), wiping laptops, closing accounts, setting up out of office messages, and collecting and tracking equipment for the inventory.
• Minimum 2-3 years of relevant experience and education/training in Computer Science, Information Technology, or related fields
• Demonstrated experience with Microsoft Office 365 (required)
• Experience in database maintenance (required), preferably Microsoft CRM Dynamics
• Experience in website maintenance (required)
• Ability to quickly learn and support new programs and systems (required)
• Experience providing help desk support for up to ~25 employees, for local and remote employees (Canadian & International)
• Familiarity with Dalhousie’s IT infrastructure is desirable
• Demonstrated interest in international affairs, development, and children’s rights
• Willingness to travel, if required
• Strong background in and ability to troubleshoot issues with PC and Mac
• Strong communication and training skills
• Organized, ability to work in fast-paced environment
• Fluent in English; multilingual ability highly desired
The Romeo Dallaire Child Soldiers Initiative
1390 LeMarchant Street, Dalhousie University
Halifax, Nova Scotia B3H 4R2
Preferred Contact: Email