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Technical Support Specialist

Date Posted: July 9, 2019
Closing Date: September 30, 2019
Job Type: Graduate Employment
Job Category: Information Technology
Number of Positions: 5-20
Job Location: Halifax, Nova Scotia

About the Position

We are building a funnel of candidates for potential growth.

Responsibilities:

  • Provide top quality technical support
  • troubleshooting of IT networks and communications systems including associated applications
  • Work remotely with end-users and technicians
  • Diagnose and recommend solutions leading to resolution of issues in VoIP environments
  • Collect system and event log information
  • Document in detail all site information troubleshooting steps, and time reporting in Customer Relationship Management Systems
  • Install, configure, and maintain lab equipment

Qualifications

Personal Attributes:

  • Logical and analytical approach to problem solving
  • GREAT communications skills
  • Strong technical aptitude
  • Organized, independent, dependable, self-motivated, takes ownership and initiative
  • Proficient in written and verbal English    

Education and Experience:

  • Post-secondary education in a technical field Experience in any of the following areas is considered an asset:
  • Technical Support experience
  • Previous experience using CRM database
  • Support of core PBX Technology and related VOIP networks
  • TCP/IP (IP Networking)
  • Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc)
  • Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS

About the Company

Innovatia Inc
1 Germain St Atrium Suites
Saint John, NB E2L 4V1


Phone: 506-674-5714
http://www.innovatia.net/careers

Company Contact

Michelle Cummings
michelle.cummings@innovatia.net
Preferred Contact: www.innovatia.net/careers

Documents to be Forwarded

  • Resume

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