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Telephone Support Coach

Date Posted: July 8, 2019
Closing Date: July 31, 2019
Job Type: Full-time Employment (paid)
Job Category: Health & Wellness
Number of Positions: 4
Job Location: Halifax, Nova Scotia
Region: NS - HRM

About the Position

Do you want a meaningful career that helps families, children, youth, and adults build confidence and live happier lives? Do you like helping people, are empathetic, and have good communication skills? 

Work for Strongest Families! Our Coaches change lives while working in a positive environment surrounded by supportive coworkers.

Reasons to work at Strongest Families Institute:

  • The work is very rewarding - it’s exciting to work closely with families and share in their successes.
  • Our workplace is supportive and positive - Strongest Families promotes self-care and prioritize staff morale.
  • There are many opportunities to grow in the company and develop within roles.
  • Coaches have a flexible schedule- Working some days and some evenings provides a great work/life balance.   


Strongest Families Institute (www.strongestfamilies.com) is a rapidly growing charitable organization, powered by it’s people – and more importantly, it is piloted by talented, customer-focused individuals who value integrity, innovation and quality. We are looking for polite, hard-working candidates who want to build a rewarding career, with great benefits and opportunities for advancement, in a dynamic and collaborative work environment. We are a family and our family continues to grow.  We deliver mental health care to children, youth and families, from a distance using educational materials and telephone support from a non-professional ‘coach’. Coaches work with children, youth and families to discuss the material, problem solve and provide support.


Duties and Responsibilities

  1. to provide effective telephone support to parents and families based on specified protocol regime delivery, following a telephone script,
  2. to teach evidence-based skills with the parent/child, problem-solve and provide encouragement during weekly telephone contact,
  3. to ensure that continuity of care is delivered to clients as per Strongest Families protocol procedures,
  4. to administer semi-structured interviews/questionnaires as needed, following a telephone script and protocol,
  5. to ensure that clients are serviced in a timely manner,
  6. to maintain a flexible working schedule to ensure coaching services are offered at convenient times to the family (i.e. days, evenings, late nights, weekends),
  7. other duties as assigned.
  8. French first language is an asset.

Reports directly to a Supervisor with oversight by the Program Director. The successful candidate will have outstanding interpersonal and organizational skills and a great team player. An undergraduate degree is preferred; experience working with children and youth an asset.

You may be the right fit if your previous experience includes things like serving, hospitality work, working in group homes, being a camp counsellor, customer service positions, or work at a call centre.

Don’t see your work experience here but feel like SFI is the right fit for you? Tell us why!

Please apply with resume and cover letter to: info@strongestfamilies.com             Attn: Elizabeth Hines, Program Manager

About the Company

Strongest Families Institute
200-267 Cobequid Road
Lower Sackville, NS B4C 4E6

Phone: 9024429520

Company Contact

Andrew Stevens
Preferred Contact: Email

Documents to be Forwarded

  • Resume
  • Cover letter