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Computer Sales & Service Representative

Date Posted: February 26, 2019
Closing Date: August 30, 2019
Job Type: Graduate Employment
Job Category: Information Technology
Number of Positions: 1
Job Location: Halifax, Nova Scotia

About the Position

Responsibilities

Service:

Receive customer laptops & desktops in for service, log service information at front counter

Diagnose customer machines to determine problem & quote service cost to repair

Perform repairs on client equipment in-house

Respond to phone inquiries for computer & other services required

On-site service calls for diags & repair of computer products, copiers & software

Prep laptops & desktops pre-delivery

Sales:

In-house sales of in-stock & special-order computers & peripherals

Quote clients products available including custom systems

Handle inquiries and produce quotes for Toshiba copier products

Respond to phones & email inquiries for products on Century Computer's website & other products

Sales of Office365, toner & miscellaneous products

Admin:

Log sales orders on order entry system

Create purchase orders for items to order

Process sales through in-house POS system

Update website product info

Update in-house custom brochures

Process & manage RMA warranty claims

Qualifications

Qualifications

You have a minimum of 2 years of experience as a Computer Service Technician / Sales Representative including:

Thorough ability to service laptops & desktops and knowledge of other IT products

Hands-on experience and proficiency installing and servicing computer systems, including but not limited to desktop & laptop computers, laser printers and network devices, using standard methods, techniques and tools

Installing and diagnosing network products including routers, adapters & switches

Proficiency in Microsoft Windows, troubleshooting and installing drivers & various versions of the operating system as well as Mac OS

Knowledge of internet security and data privacy programs & best practices

Excellent troubleshooting skills

Experience diagnosing issues with PC & Apple hardware and peripherals with proven problem-solving skills and the ability to make recommendations to restore functionality

Excellent communication abilities in-person, on the phone and in written communications & correspondence

Sales experience:

Confident in making recommendations for hardware upgrades and sales of computers & peripherals for home and business clients

Exceptional organizing and time-management skills with proven ability to perform required tasks with limited supervision and direction in time-sensitive situations

Ability to accurately log records of repairs and fixes for future reference

 

Wage range: $14 - $16 / hour

Hours: 35 – 40 per week

About the Company

Century Computer Sales & Service Limited
5880 Spring Garden Rd, Suite 109
Halifax, Nova Scotia B3H1Y1


Phone: 902-423-2500
https://www.centurycomputer.ca/

Company Contact

John Drisdelle
jdrisdelle@centurycomputer.ca
Preferred Contact: Email

Documents to be Forwarded

  • Resume
  • Transcripts

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