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Customer Service Excellence

Cost:
$201
Credential:
Non Credit
Delivery Options:
In Person
Locations:
Lunenburg Campus
Registration Info

Course Overview

Students have the opportunity to develop competencies in customer service using both telephone and email. Topics include: Creating a "WOW" customer service; What is exceptional customer service and the payoff from it; Cost of poor customer service; Developing a customer service attitude; Creating a personal and professional telephone image; Applying fundamentals of using voice communications; Employing the mechanics of using the telephone - incoming and outgoing; Handling customer requests and concerns.

Schedule

Campus Class # Dates Details
Lunenburg 1187 Cancelled (Nov 23) More Info

Class Details

Campus:
Lunenburg Campus
Delivery:
In Person
Class #:
1187
Dates:
November 23, 2018
Cancelled
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