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CSTN
4015
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Help Desk & Customer Support Customer Service is a cornerstone of the work of any service technician. This course covers the fundamentals of customer service and the use of appropriate software to operate within a Help Desk facility.
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ICOM
1300
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Professional Development for IT This course covers the skills and knowledge that students require in order to seek out, prepare necessary documentation and compete for employment opportunities. It also provides an overview of the ethical and legal issues that they may encounter as an IT professional.
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ICOM
1320
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Training Techniques/ Technical Presentations Through this course, students develop the skills needed to prepare and deliver technical presentations and to plan, deliver, and evaluate effective technical training sessions.
Techniques in developing and using visual aids and training materials are stressed through use of word processing and presentation software.
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ICOM
3010
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Self-directed Study This course involves independent research and study of an information technology specialty with program instructor approval and guidance. This course allows students to customize learning around an additional topic of interest. Students prepare a course proposal for approval by the instructor. Upon approval, they pursue their proposed studies, culminating with a final project, essay, presentation or demonstration. While the content of the presentation should be accurate and well documented, the goal of this exercise is the self-direction of learning.
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ICOM
3900
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Systems/Networking Elective This course allows students to receive learning around an additional and contemporary topic of interest. Campus faculty will plan and deliver a special topic course during the final academic term. The student transcript will reflect the specific topic of study in addition to the course title. The course may be delivered through a variety of methodologies including classroom discussion, computer lab application, online and independent research/study.
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ICOM
4560
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Applied Portfolio II - Systems Management
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NETW
1030
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NOS Administration - Alternate This course is an introductory course to familiarize the student with key topics in the areas of network types, directory theory and administration, user management, and printer management, with a primary focus on an alternate network operating system to Microsoft. NOS systems may focus on Novell, Sun, Apple xServe, or other alternatives to Microsoft.
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NETW
2020
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Internetworking II This course covers the configuration and use of the Cisco Internetwork Operating System (IOS). The student learns about WAN devices, technologies and standards, in addition to the setup and function of a router. This course relies heavily upon training materials from Cisco Systems and current information and technology provided by other industry vendors.
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NETW
2030
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NOS Administration - Windows This course is an introductory course to familiarize the student with key topics in the areas of network types, directory theory and administration, user management, and printer management, with a primary focus on the Windows Server network operating system. The course and its materials help prepare the student to challenge Microsoft MCSE Exam: Installing, Configuring, and Administering Microsoft Windows Server.
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NETW
3000
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Internetworking III This course provides students with classroom and laboratory experience in current and emerging networking technology that empower them to enter employment or further education and training in the computer-networking field. Particular emphasis is given to students being able to demonstrate the ability to apply learning from Cisco Semesters I and II to a network, and to be able to explain how and why a particular strategy is employed. In addition, the student learns appropriate methodologies for managing networks, with emphasis placed on clear and adequate documentation of the Network. The course is delivered by certified Cisco instructors. Students are enrolled in the Cisco Systems Academy as Cisco Certified Networking Associate (CCNA) candidates.
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NETW
4000
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Internetworking IV This course investigates the software, hardware and methodologies required to connect mixed environment networks. This course relies heavily upon training materials from Cisco Systems. Other industry partners also provide current information and technology to support this course. The course is delivered by certified Cisco instructors. Students are enrolled in the Cisco Systems Academy as Cisco Certified Networking Associate (CCNA) candidates.
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